FAQ's

Can I use your electric fires without the heat?

All our electric fires allow you to use just the flame effects without turning on the heater.

Does an electric fire make any noise?

Using only the flame effects will keep your electric fire silent, the fan heater's noise is minimal. 

What should I do if my remote has stopped working?

Check the batteries.

Do all your fires include a wall-fixing kit?

Yes, but you might need to buy the correct screws based on the type of wall your electric fire can be installed onto.

How do I install my electric fireplace?

Instruction manuals are available on each individual product page by clicking on the drop-down tab next to the image. 

Do your freestanding fireplaces fit flat against a wall?

Our fireplace suites can be installed flush against the wall using the supplied mirror brackets, but you may need to trim your skirting board to achieve a seamless look.

What length is the power cable?

The main power cables are 1.5 metres in length. 

How far should an electric fireplace be from a TV?

We recommend 20cm (8”); however, the required distance between an electric fireplace and a TV varies by model. Check the instructions on the product pages by clicking the drop-down tab next to the image.

Delivery

Fast and Free Delivery

Our specialist transport partner delivers everything we sell across the UK safely.

  • England, Wales and Mainland Scotland – FREE SHIPPING
  • Scottish Highlands and Northern Ireland – FROM £40 SHIPPING

Do you ship internationally?

Yes, please contact us by email for the price.

Our Expertise & Knowledge

With over 50 years of expertise in the fireplace and heating industry, we proudly offer exceptional designs and innovative products, supported by a dedicated sales and customer service team. We ensure absolute quality through meticulous oversight from sourcing to inspection.

Secure Payment System

How Shopify secures data

  • TLS certificates: Also known as SSL certificates, these encrypt communication between a store and external content. They also display a padlock icon next to the store's URL. 
  • PCI DSS compliance: Shopify is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest level of security a business can have. 
  • GDPR-compliant features: Shopify's platform has built-in GDPR-compliant features. 
  • Two-step authentication: Shopify supports two-step authentication. 
  • TLS encryption protocols: Shopify uses the latest TLS encryption protocols

2 Year Warranty

Returns are accepted within 30 days if the product is in good condition, a surcharge will be applied for returns, not due to seller's fault.  All products include a standard 2-year warranty, with the option to add a third year at checkout for added assurance guaranteeing the longevity of your fireplace for years to come.

In the event of any damage during transit, we will supply the necessary replacement parts at no cost to you.

Professional After-Sales Service

We're just a phone call or email away, ready to efficiently assist you with any post-purchase issues and provide you with expert guidance as quickly as possible.